Financial Management

Electronic Funds Transfers

Your Rights and Responsibilities

The Electronic Fund Transfers we are capable of handling for consumers are indicated below. Some of these may not apply to your account. Some of these may not be available at all terminals. Please read this disclosure carefully because it tells you your rights and obligations for these transactions. You should keep this notice for future reference.

 

Transfer Types, Frequency and Dollars Limitations

Transfers occurring after 6PM Central/5PM Mountain will post the following business day.

Prearranged Transfers

  • Preauthorized credits.  You may make arrangements for certain direct deposits to be accepted into your checking and/or savings account(s).
  • Preauthorized payments.  You may make arrangements to pay certain recurring bills from your checking and/or savings account(s).

Telephone Transfers

You may access your accounts by telephone at 877-339-7827 using a touch tone phone, your account number, and personal identification number to –

  • Transfer funds between your checking and savings account(s)
  • Make payments from your checking or savings account(s) to loan account(s) with us
  • Get checking, savings, certificate or loan account(s) information
  • Change your personal identification number

 ATM Transfers

You may access your account(s) by ATM using your debit card and personal identification number to –

  • Get cash withdrawals from your checking or savings account.  You may withdraw no more than $510 per day.
  • Transfer funds between your checking and savings account(s)
  • Get checking or savings account(s) information
  • Make deposits to your checking or savings account(s)

You may use your debit card with no transaction fees at any Northstar Bank or Money Pass® ATM.  For locations please visit www.moneypass.com. 

There is a charge for each transaction at ATMs we do not own or operate; please see our Fee Schedule for current charges.

You may be also charged a fee by the ATM operator or network when using ATMs not owned by us or part of the Money Pass ® network.  You may be charged for a balance inquiry in these machines even if you do not complete a transfer. 

Point Of Sale Transactions

Using your card –

  • You may access your checking account to purchase goods in person, by phone, by computer; pay for services in person, by phone, by computer; get cash from a merchant, if the merchant permits; get cash from a participating financial institution; and do anything that a participating merchant will accept.
  • You may not exceed more than $1,510 ($5,000 for World cardholders) in transactions per day.

Computer Transfers

You may access your account(s) by computer visiting www.northstarbanks.com and using your login ID and password to –

  • Transfer money between your checking and savings account(s)
  • Make payments from your checking or savings account(s) to loan account(s) with us
  • Get checking, savings, certificate or loan account(s) information
  • Make payments to third parties from your checking account using online bill pay 

Mobile Banking Transfers

You may access your account(s) by web-enabled cell phone by enrolling in mobile banking and using your login ID and password to –

  • Transfer money between your checking and savings account(s)
  • Make payments from your checking or savings account(s) to loan account(s) with us
  • Get checking, savings, certificate or loan account(s) information
  • Make payments to third parties from your checking account using online bill pay
  • Deposit checks to your account
  • Receive alerts on your account.

You may be charged access fees by your cell phone provider based on your individual plan.  Web access is needed to use this service.  Check with your cell phone provider for details on specific fees and charges. 

Electronic Fund Transfers Initiated By Third Parties

You may authorize a third party to initiate electronic fund transfers between your account and the third party’s account.  These transfers to make or receive payment may be one time occurrences or may recur as directed by you.  These transfers may use the Automated Clearing House (ACH) or other payments network.  Your authorization to the third party to make these transfers can occur in a number of ways.  For example, your authorization to convert a check to an electronic fund transfer or electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt).  In all cases, these third party transfers will require you to provide the third party with our account number and financial institution information.  This information can be found on your check as well as on a deposit withdrawal slip.  Thus, you should only provide your financial institution and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic fund transfers.  Examples of these transfers include, but are not limited to –

  • Electronic check conversion.  You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check for purchases or pay bills.
  • Electronic returned check charge.  You may authorize a merchant or other payee to initiate an    electronic fund transfer to collect a charge in the event a check is returned for insufficient funds.
  • Preauthorized credits. You may make arrangements for certain direct deposits (such as U.S. Treasury (Social Security) to be accepted into your checking or savings account(s).
  • Preauthorized payments. You may make arrangements to pay certain recurring bills from your checking or savings account (s).

General Limitations

In addition to those limitations on transfers elsewhere described, if any, the following limitations apply –

Preauthorized Or Automatic Transfers

Transfers or withdrawals from a savings or money market account to another account of yours or to a third party by means of a preauthorized or automatic transfer or telephone order or instruction, computer transfer, or by check, draft, debit card or similar order to a third party, are limited to six (6) per month.  If you exceed these transfer limitations your account shall be subject to closure.

Fees

Please refer to our Fee Schedule. 

Except as indicated in the schedule, we do not charge for Electronic Fund Transfers. 

ATM Operator/Network Fees

In addition to fees charged by us, when you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network.  You may be charged a fee for a balance inquiry even if you do not complete a fund transfer.

Documentation

Terminal Transfers

You can get a receipt at the time you make a transfer to or from your account using the following –

  • Automated teller machine
  • Point-of-sale terminal

You may not get a receipt if the amount of the transfer is $15.00 or less. 

Preauthorized Credits

If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at the telephone number listed in the Contact Information section of this disclosure to find out whether or not the deposit has been made. 

Account Statements

  • You will get a monthly account statement from us, unless there are no transfers in a particular month.  In any case you will get a statement at least quarterly.
  • You will get a quarterly statement from us on your savings account if the only possible electronic transfer to or from the account is a preauthorized credit. 

Pre-Authorized Payments

Right To Stop Payments

If you have told us in advance to make regular payment out of your account, you can stop any of these      payments.  To stop payments call or write us at the telephone number or address listed in the Contact      Information section of this disclosure.  We must receive your request at least three (3) business days before the payment is scheduled to be made.  If you call we may also require you to put your request in writing.  If we require a written request, you must get it to us within 14 days after you call. 

 We charge a fee for each stop payment; please refer to our Fee Schedule.

 Notice Of Varying Amounts

If regular payment may vary in amount, the person you are going to pay will tell you 10 days before each  payment.  They will inform you when the payment will be made and in what amount.  You may choose to have the person you are paying only notify you when the payment amount would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set. 

 Liability For Failure To Stop Payment Of Preauthorized Transfer

If you order us to stop a preauthorized payment three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages. 

Financial Institution's Liability

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you we will be liable for your losses or damages.  However, there are some exceptions. We will not be liable for –

  • If, through no fault of ours, you do not have enough money in your account to make
    the transfer.
  • If the transfer would go over the credit limit on your overdraft line.
  • If the automated teller machine where you are making the transfer does not have enough cash.
  • If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
  • If circumstances beyond our control, such as fire or flood, prevent the transfer despite reasonable precautions that we have taken.

 There may be other exceptions stated in our agreement with you.

Confidentiality

We will disclose information to third parties about your account or the transfers you make –

  • Where it is necessary for completing transfers; or,
  • In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or,
  • In order to comply with government agency or court orders; or,
  • If you give us written permission.

We may also disclose information to third parties as explained in our Privacy Policy.

Unauthorized Transfers

(a) Consumer Liability

Consumer Liability

Tell us AT ONCE if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check.  Telephoning us is the best way of keeping your possible losses to a minimum.  If you tell us within 2 business days after you learn of the loss or theft of your card and/or code, you can lose no more than $50 if someone used your card and/or code without your permission. Also, if you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500.

If the unauthorized use of your lost or stolen card and/or code occurs through no fault of your own, no liability will be imposed on you.  Otherwise you will be liable for the lesser of –

  • $50.00; or,
  • The amount of any money, property, or services obtained by unauthorized use of the card and/or code before you gave us notice.

 Also, if your statement shows transfers that you did not make including those made by card, code or other means tell us at once.  Except for electronic statement funds transfers made by card or other device for use at a communications facility such as an ATM, if you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after 60 days if we can prove that we could have stopped   someone from taking the money if you had told us in time and, as to transactions arising from unauthorized use of the card and/or code, if you failure to examine your statement or tell us constitutes a lack of due diligence on your part.  If a good reason, such as a long trip or hospital stay, kept you from telling us we will extend the time period.

 MasterCard® Debit Card

Additional limits on liability for unauthorized transactions involving your MasterCard® debit card.  You will not be liable for any unauthorized transactions using your MasterCard® -branded debit card if -

  • You can demonstrate that you exercised reasonable care in safeguarding your card from the risk of loss or theft, and
  • Upon becoming aware of a loss or theft, you promptly (within 2 business days) report the loss or theft to us.

Contact in Event of Unauthorized Transfer 

If you believe your card and/or code has been lost or stolen, call or write us at the telephone number or address listed in the Contact Information section of this disclosure. You should also call the number or write to the address listed if you believe a transfer has been made using the information from your checks without your permission.

Error Resolution Notice

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed in the Contact Information section in this disclosure. Call or write us as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement or a receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

We will need the following information -

  1. Your name and account number (if any);
  2. Description of the error or the transfer you are unsure about, and explained as clearly as you can as to why you believe it is an error or why you need more information;
  3. The dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for the first 30 days after the first deposit is made if you are a new customer.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

Northstar Bank 
Debit Card Services
P.O. Box 430
Denton, Texas 76202
Phone: 800-460-6634, Option 0

Business Days:
For purposes of this disclosure, our business days are Monday through Friday excluding federal holidays.

ADDITIONAL INFORMATION

Illegal Transactions

You may not use your access device for any illegal or unlawful transaction. We may decline to authorize any transaction that we believe poses an undue risk of illegality or unlawfulness. We may collect on any debt arising out of any illegal or unlawful transaction. 

Custodial/Trust Accounts

This disclosure does not apply to custodial/trust accounts such as Health Savings and Individual Retirement Accounts.

Currency Conversion And International Transactions

You can make transactions in currencies other than U.S. dollars.  If you do, MasterCard will convert the amount of the transaction to U.S. dollars.  MasterCard uses either (1) a rate MasterCard selects from the range of rates available in wholesale currency markets for the applicable central processing date, or (2) a rate set by a government for the applicable central processing date.  The conversion rate may be different from the published rate in effect on the day that you made the transaction or that we posted the transaction to your Account.

 

 

Notice of ATM / Night Deposit Facility User Precautions

As with all financial transactions, please exercise discretion when using an automated teller machine (ATM) or night deposit facility. For your own safety, be careful. The following suggestions may be helpful.

  1. Prepare for your transactions at home (for instance, by filling out a deposit slip) to minimize your time at the ATM or night deposit facility.
  2. Mark each transaction in your account record, but not while at the ATM or night deposit facility. Always save your ATM receipts. Don't leave them at the ATM or night deposit facility because they may contain important account information.
  3. Compare your records with the account statements you receive.
  4. Don't lend your ATM card to anyone.
  5. Remember, do not leave your card at the ATM. Do not leave any documents at a night deposit facility.
  6. Protect the secrecy of your Personal Identification Number (PIN). Protect your ATM card as though it were cash. Don't tell anyone your PIN. Don't give anyone information regarding your ATM card or PIN over the telephone. Never enter your PIN in any ATM that does not look genuine, has been modified, has a suspicious device attached, or is operating in a suspicious manner. Don't write your PIN where it can be discovered. For example, don't keep a note of your PIN in your wallet or purse.
  7. Prevent others from seeing you enter your PIN by using your body to shield their view.
  8. If you lose your ATM card or if it is stolen, promptly notify us. You should consult the other disclosures you have received about electronic fund transfers for additional information about what to do if your card is lost or stolen.
  9. When you make a transaction, be aware of your surroundings. Look out for suspicious activity near the ATM or night deposit facility, particularly if it is after sunset. At night, be sure that the facility (including the parking area and walkways) is well lighted. Consider having someone accompany you when you use the facility, especially after sunset. If you observe any problem, go to another ATM or night deposit facility.
  10. Don't accept assistance from anyone you don't know when using an ATM or night deposit facility.
  11. If you notice anything suspicious or if any other problem arises after you have begun an ATM transaction, you may want to cancel the transaction, pocket your card and leave. You might consider using another ATM or coming back later.
  12. Don't display your cash; pocket it as soon as the ATM transaction is completed and count the cash later when you are in the safety of your own car, home, or other secure surrounding.
  13. At a drive-up facility, make sure all the car doors are locked and all of the windows are rolled up, except the driver's window. Keep the engine running and remain alert to your surroundings.
  14. We want the ATM and night deposit facility to be safe and convenient for you. Therefore, please tell us if you know of any problem with a facility. For instance, let us know if a light is not working or there is any damage to a facility. Please report any suspicious activity or crimes to both the operator of the facility and the local law enforcement officials immediately.