Phone: (940) 591-1200

NORTHSTAR Mobile Banking

NORTHSTAR Mobile Banking is a service that has made it easier to do your banking from your phone. Manage your money quickly and efficiently - anytime, anywhere. React quickly when money issues come up by using many of the same features that are available through Online Banking from the convenience and ease of your mobile phone.

Summary

Once you enroll through Online Banking, you can access your account information 24/7 from any mobile phone with a free downloadable app available through the App Store or Android Market, mobile web access, or text messaging.


For most services, Mobile Web Service is required.


More Information

NORTHSTAR Mobile Banking brings you convenience and safety while you bank via your mobile phone.



FAQ

You might have some questions that we can answer about our NORTHSTAR Mobile Banking product:


How much does NORTHSTAR Mobile Banking cost?

This is a free service for our consumer deposit account customers who are enrolled in Online Banking. Message and Data rates may apply.


Do I need Mobile Web access to use NORTHSTAR Mobile Banking?

No. We also offer Text Banking. Any mobile phone with texting capabilities can instantly view balances and recent transactions. Standard text rates apply.


What accounts can I see on NORTHSTAR Mobile Banking?

NORTHSTAR Mobile Banking will provide access to the same accounts that are viewable through Online Banking including checking, savings, etc.


How do I enroll in NORTHSTAR Mobile Banking?


Is there a wait period after enrolling?

No. Once you've enrolled and activated the service, NORTHSTAR Mobile Banking is ready to use.


How do I log on to NORTHSTAR Mobile Banking?

Refer to our Online Education Center in our Quick Links on the Home Page for instructions on how to log on and use NORTHSTAR Mobile Banking.


What do I use for my NORTHSTAR Mobile Banking password?

The password you use is the same as the password you use to log on to Online Banking. If you change your Online Banking password, your NORTHSTAR Mobile Banking password will also change.


Is NORTHSTAR Mobile Banking secure?

Yes.

Text Banking security: view accounts by nicknames you set, not account numbers; no detailed personal information is sent.

Mobile Web and APPS security: 128-bit encryption masks your sensitive information; password is required each time you log on; consumer's private "picture and pass phrase" are displayed to protect against "phishing".


Is software required to be installed on my phone?

No software is required for NORTHSTAR Mobile Banking, unless you choose to download and install a compatible app.


How do I install the App?

When you sign up for NORTHSTAR Mobile Banking, a link is provided to download the App that is compatible with your mobile device.


Can I pay bills through NORTHSTAR Mobile Banking?

Yes. You must be enrolled in our Online Banking bill pay service to access this feature. Once enrolled, you can pay your bills right from your mobile phone or view and modify pending payments. Mobile Web service is required for this level of service. Message and Data rates may apply. Bill Pay is not available with our Text Banking option.


Can I set up new payees through NORTHSTAR Mobile Banking?

No. You need to add new payees by logging on to our Online Banking bill pay service. Once they are added, you can make a payment via NORTHSTAR Mobile Banking.


Can I send money to individuals through NORTHSTAR Mobile Banking?

Yes. The Popmoney feature offers users the ability to send money, view upcoming payments, add a new contact and view account activity. Go to the "Pay Other People" option on the payments menu.